Refund policy
Forged Echos Return and Refund Policy
Last updated: May 15, 2026
Thank you for shopping with Forged Echos LLC.
Forged Echos products are made to order through a third-party print-on-demand fulfillment provider. Because each product is produced after an order is placed, we do not offer general returns or exchanges for buyer’s remorse, wrong size selection, wrong color selection, wrong item selection, or change of mind.
Forged Echos LLC is the seller of products offered through this website. Artist profiles and collections identify artwork creators and featured collections, not separate sellers.
If something is wrong with your order, contact Forged Echos LLC first at:
Please contact us before sending anything back. Items sent back without prior contact or return instructions may not be accepted or processed.
Damaged, defective, misprinted, or incorrect items
Please inspect your order when it arrives.
If your item is damaged, defective, misprinted, mislabeled, or you received the wrong item, contact us at:
Claims for damaged, defective, misprinted, mislabeled, or incorrect items must be submitted within 30 days after receiving the product.
Please include:
Order number
Email address used at checkout
A clear description of the issue
Clear photos showing the full item and the problem area
Photos of the packaging, if the package arrived damaged
Clear photos may be required to review damaged, defective, misprinted, mislabeled, or incorrect-item claims. Without the required information or photo evidence, a reprint, replacement, refund, or other resolution may not be available.
Once we receive your information, Forged Echos LLC will review the issue and determine the next appropriate step. If the issue qualifies, the resolution may include a reprint, replacement, refund, or another appropriate correction.
For many damaged, defective, misprinted, mislabeled, or incorrect-item claims, the item does not need to be returned unless Forged Echos LLC specifically provides return instructions.
Returns
Forged Echos LLC does not receive customer returns at our business address.
If a return is required after we review your issue, Forged Echos LLC will provide return instructions. Do not send products to Forged Echos LLC, to any personal address, or to any address not specifically provided for your return.
If a return is specifically authorized by Forged Echos LLC, return shipping costs and instructions will be provided at the time of authorization. Customers are not responsible for return shipping costs on items verified as damaged, defective, misprinted, mislabeled, or incorrect.
Any return address provided is for approved product returns only. It must not be used for legal notices, business mail, artist applications, vendor correspondence, or general documents.
Items sent back without prior contact or return instructions may not be accepted or processed.
Exchanges
We do not offer automatic exchanges for size, color, design, product type, or product preference.
Because each product is made to order, selecting the wrong size, color, design, or item does not qualify for a free exchange, refund, or replacement.
Please review all product descriptions, size charts, color options, product images, and order details before placing your order.
Buyer’s remorse and customer selection issues
We do not accept returns, refunds, or exchanges for:
Wrong size selected by the customer
Wrong color selected by the customer
Wrong item selected by the customer
Wrong design selected by the customer
Change of mind
Buyer’s remorse
Preference-based concerns after receiving the item
Accidental orders not canceled before production begins
Forged Echos LLC may choose to make an exception in limited cases, but we are not required to do so unless required by applicable law.
Order cancellations
Because most Forged Echos products are made to order, cancellation requests must be made as soon as possible after placing an order.
If your order has not entered production or fulfillment processing, we may be able to cancel the order and issue a refund.
If your order has already entered production, fulfillment processing, or shipment, cancellation may no longer be available.
To request a cancellation, contact us immediately at:
Lost packages
If your package appears to be lost in transit, contact Forged Echos LLC at:
Lost-package claims must be submitted within 30 days after the estimated delivery date.
Please include:
Order number
Email address used at checkout
Shipping address
Tracking number
A brief description of the issue
Before a lost-package claim can be reviewed, we may ask you to confirm the shipping address and contact the local carrier or post office.
Forged Echos LLC will review lost-package issues case by case based on tracking information, carrier information, fulfillment status, and the details provided by the customer.
If the package is confirmed as lost and the claim qualifies, the resolution may include a reprint, replacement, refund, or another appropriate correction.
Packages marked delivered
If tracking shows that a package was delivered but you have not received it, please check around the delivery location, ask household members or neighbors, and contact the final-mile carrier for more information.
When tracking is marked “Delivered,” the carrier record may limit the available options for refunding or reshipping the order because delivery has been confirmed by the carrier.
Forged Echos LLC will review these situations case by case, but we do not guarantee refunds, replacements, or reshipments for packages marked delivered by the carrier.
Incorrect or incomplete shipping address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an address mistake after placing your order, contact Forged Echos LLC immediately at:
We may be able to request an address update if the order is still being processed. Once an order has shipped, the shipping address can no longer be changed.
If a package cannot be delivered because the address was incorrect or incomplete, the package may be returned to the applicable fulfillment facility. If reshipment is available after an incorrect or incomplete address, additional shipping charges may apply.
Forged Echos LLC is not responsible for packages that cannot be delivered because the customer entered an incorrect, incomplete, or unsupported shipping address.
Unsupported shipping destinations
Forged Echos LLC currently sells and ships only to eligible customers within the United States.
We do not currently sell to, ship to, or fulfill orders for customers located in California, U.S. territories, or outside the United States.
Orders with a California shipping address, a U.S. territory address, or an address outside the United States cannot be completed through our store. If an order is submitted with an unsupported shipping destination due to a system error, Forged Echos LLC may cancel and refund the order before fulfillment.
Sale items and gift cards
Sale items, discounted items, promotional items, and gift cards are final sale unless the item arrives damaged, defective, misprinted, mislabeled, or incorrect.
Gift cards are non-returnable and non-refundable unless required by applicable law.
Refunds
If a refund is approved, Forged Echos LLC will notify you by email.
Approved customer refunds will be issued to the original payment method when possible.
Approved refunds are usually processed within 10 business days after approval, but your bank, credit card company, or payment provider may take additional time to post the refund to your account.
If more than 15 business days have passed since Forged Echos LLC confirmed that your refund was approved, contact us at:
Contact
For damaged items, incorrect items, lost packages, cancellation requests, return questions, or refund questions, contact Forged Echos LLC:
For general business questions, contact: